Get A Free Quote

Privacy Policy

1. Introduction

Monhaus (“we”, “us”, “our”) is committed to protecting the privacy and security of personal information collected via our website monhaus.com.au (the “Site”) and other communications we have with you (for example, email, phone, in-person). This Privacy Policy explains how we collect, use, disclose and manage your personal information, and your rights in relation to that information.

2. What kinds of personal information we collect

We may collect the following types of personal information:

  • Name, business name (if applicable), job title and organisation.
  • Contact information: email address, telephone number, postal address.
  • Property address details and relevant property information (for styling, quoting or services).
  • Information you provide when contacting us via enquiry or quote forms.
  • Information about your preferences and how you use our services.
  • Technical information via the Site: IP address, device type, browser type, date/time of access, pages visited, referring URL, cookies (see our separate Cookies policy).
  • Any other personal information you choose to provide when interacting with us.

3. How we collect your information

We collect personal information:

  • When you fill in forms on the Site (e.g., “Get a Free Quote” or contact forms).
  • When you sign up for newsletters or subscribe to updates.
  • When you engage our services or provide information in the course of our services.
  • Automatically via our Site technologies (cookies, analytics).
  • From third-party sources, where you have given consent or the information is publicly available (such as business directories or social media).

4. Why we collect your information & how we use it

We use personal information for purposes including:

  • To provide, deliver and manage our styling services, and to respond to your enquiries and quotes.
  • To communicate with you about our services, promotions, events or updates, if you’ve subscribed or otherwise agreed.
  • To personalise and tailor our services and website experience.
  • To analyse, improve and optimise our website, services, marketing and business operations.
  • To comply with legal obligations, resolve disputes and enforce our policies.
  • In any other way we notify when you provide the information.

5. Disclosure of your personal information

We may disclose your personal information to:

  • Our service providers, contractors and partners (for example, website hosting, analytics, CRM, marketing, property styling supply chain) who help us deliver services.
  • Our professional advisers (legal, accountants, auditors).
  • Government or regulatory authorities when required or permitted by law.
  • Other parties where you’ve given your consent.
  • In connection with a sale or transfer of our business or assets (in which case your information may be one of the transferred assets).

In all cases we will take steps to ensure your personal information is handled in accordance with this Policy and the applicable privacy laws.

6. Storage and security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. We store information on secure servers and, where appropriate, in secure physical form. When we no longer need personal information for the purposes for which it was collected, we will take reasonable steps to destroy or de-identify it in a secure manner. However, no method of online transmission or storage is 100 % secure and we cannot guarantee absolute security.

7. Cookies, analytics and tracking

We use cookies and other tracking technologies on our Site to collect technical information and to improve your user experience. For example, we may use Google Analytics or other similar services to monitor usage and site performance. You can set your browser to disable or limit cookies, but doing so may affect your ability to use certain parts of the Site. Please see our separate Cookies Policy for full details.

8. Access and correction

You may request access to personal information we hold about you and ask us to correct or update it if you believe it is inaccurate, out-of-date, incomplete or misleading. To make such a request, please contact us using the details below. We may charge a reasonable fee for providing access (where permitted by law).

9. Complaints

If you believe we have breached our obligations under the Australian Privacy Principles or this Policy, please contact us (“Contact us” section below). We will investigate your complaint and respond within a reasonable period. If you remain dissatisfied, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

10. International transfers

Your personal information may be stored and processed in Australia and potentially overseas (for example if our service providers are located overseas). If so, we will take steps to ensure any overseas recipient handles your personal information in a way that is consistent with this Policy and, where required, that they are subject to obligations or agreements that require them to protect the information.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on our Site with the “Last updated” date. By continuing to use the Site and/or our services after those changes become effective, you accept the revised Policy.

12. Contact us

If you have any questions, concerns or requests regarding your personal information or this Privacy Policy, you can contact us at:

Please ensure you include enough detail so we can identify you and understand your request.

Last updated: 19th March 2026